Delivery is the component which creates and delivers outgoing electronic documents.
Creation and delivery of a document can be triggered by either another system (for example, the finance system) or workflow.
Information sourced from one or more systems
Information to create the document is sourced and collated from one or more systems. Layout and branding can be altered based on business rules – for example, as defined for sales channel.
Enable selects the most appropriate recipient(s) for the document, again based on business rules, and delivery is made via the most appropriate route – email, fax, post, SMS – and depending on criteria which can include factors such as customer preference and cost.
Examples of outbound delivery include customer correspondence and sales invoicing.