The solution processes all formats to provide consistency across the organisation – capture via scanning (for paper), import (email and data feed), and electronic document filing (documents in Word, Excel, etc).
Processing uses the document image – eliminating the ‘paper trail’.
Classification and routing
Documents are classified by type – invoice, contract, purchase order, letter of complaint, application form – and essential information extracted and validated to save time on the basics and allow staff to concentrate on more valuable tasks.
Workflow routes the document to the appropriate individual or department, with urgent documents automatically prioritised, and information can be transferred at any stage to an ERP, CRM, ECM or business system.
Digital Mailroom provides tracking and a full audit trail, plus comprehensive reporting tools to highlight bottlenecks and report KPI data.