AI and robotics are becoming ever more prevalent in business with over 70% of business leaders questioned by the Institute for Robotic Process Automation and Artificial Intelligence Survey saying that they plan to invest more in the implementation and development of RPA in 2018. For many organisations robotic process automation (RPA) may be both an opportunity and a threat. On one side AP process automation creates efficiencies by automating the time consuming, repetitive tasks, but does it also raise a potential threat? 95% of employees are scared that automation in the workplace will mean their jobs are on the line.
The uncertainty is natural, after all, we are only human!
But how many of these workers relish the mundane repetitive tasks associated with AP? Performing these tasks on a daily basis becomes “robotic.” Automating the processes is like taking the robot out of the human.