The Human Touch

There is little discussion about the human element when implementing and using finance process automation. This blog seeks to address the human touch in the world of automation.  Automation is often linked to scare mongering talk about robots replacing people, taking all the jobs, particularly in administration and finance roles and that there is a bleak future ahead.

Visibility, at every step of your purchase to pay processes

A Purchase to Pay automation solution gives full visibility from the point of requesting an order right through to the invoice being posted on the finance system for payment. This often requires a large digital transformation which can be time consuming in the planning and implementation involving many stakeholders.

Prompt Payment Code

New rules came into play at the beginning of July to strengthen the prompt payment code that encourages companies to pay all businesses within 30 days (60 days for larger businesses). It currently has 3,248 signatories of which 529 are public sector, and 22 are outside the UK. 

Cloud Hosted or On Premise ?

When considering any finance process automation on-premise or cloud hosted is one of the first questions that need to be answered.  It affects every aspect of the choice, design, integration, implementation, and ongoing support of the new solution so it’s important to get it right.

AP automation improvements
Top 10 AP automation improvements

Over the past 5 years, accounts payable automation has developed at pace. In this blog we look at the top 10 wins and how these improvements not only save time but also improve processes, build supplier relationships, create synergy in organisation’s teams and help continually evaluate and automate new processes within the finance area

The COVID19 effect

Since COVID19 started affecting business in UK, solution providers have been on a rollercoaster ride.  The initial reaction to the lockdown caused a surge in interest of cloud solution technology to enable teams to work remotely, generally from home.  This started the ball rolling, with businesses looking at finance process solutions in particular, as a fix to the now disparate work situation within the finance back office

robotic process automation
RPA Drivers and Scalability

The benefits of automation are now clear, and the adoption of some form of automation within organisations is either on the roadmap or in pilot stage for many large businesses.  However, the drivers for this automation are changing. 

Purchase to Pay, One Process, One Solution

When thinking about automating back office processes the immediate ones that spring to mind is Accounts Payable.  Invoice and data input, matching to lines on PO and delivery notes, chasing approvals and making payments, all whilst trying to communicate with suppliers and build relationships are all every day mundane tasks performed by the AP team.

Problem Solvers

When Alan Farrell, and Nick White work together, they are a force to be reckoned with!  They are known for their dynamic and energetic attitude both in Documation and in life!  I joined them on the road for a meeting with a prospective new customer, or Partner, as we like to refer to them, and wow, what a duo these guys are

People work on laptops around a table
Team Culture at Documation

An important part of our team culture at Documation is mentoring, encouraging and developing new skills.  Over the past 12 months we were lucky to have worked with 4 interns from Southampton University. In this blog they talk about their experiences whilst working with Documation

Accounts Payable ‘Pain Chart’

Over the past 24 years, we have met with and chatted to 1,000s of people just like you, and we have gained a huge understanding of what the AP team has to deal with. We have created simple infographic to help you identify your ‘pain points’ and start the journey to AP automation

accounts payable automation vs manual processes
AP Automation v Manual Processes

What happens when an AP team member goes on holiday? This simple infographic shows how automation can relieve the pain points both during holidays and on return!

Humility and Mindsets

‘Humility is having a modest opinion of one's own importance in relation to the person you are listening too.’ Our sales and marketing director, Alan Farrell, has a key phrase when talking about communication. We have 2 ears and 1 mouth for a reason, so we can listen twice as much as we speak. But listening isn’t enough on its own.  It’s being brave enough to accept the feedback, the suggestions, and the ideas and do something about them.

Why you should invest in RPA
6 Reasons Why You Should Be Investing In Robotic Process Automation

Understand how RPA can be used to improve your workflow and learn why you should be investing in this technology. We take a look at all the different areas of your business that robots and RPA could be of help. Looking at real world examples of how RPA has been implemented and provided organisations with a return on their investment.

E-invoicing? We already do this don’t we?

According to a Billentis report in 2017, 90% of invoices worldwide are still processed manually. Even where organisations have made progress by receiving invoices as pdf email attachments to reduce paper and processing times, it is not without issues. Read our blog to discover what a real e-invoice is and why it should be on your automation roadmap

Automation in Human Resources

‘The future of work is digital’ This is a statement we have all seen over and over again in the past few years. But what does it actually mean and how does it relate to you in your organisation? This blog concentrates on automation within Human Resources. A department notoriously bogged down by mundane, repetitive tasks, under pressure to perform, and seen as a cost centre to the business.

hand drawn graph plotting upwards
Robotic Process Automation Drivers and Scalability

The drivers for for RPA are changing. In 2016/17 the main perceived benefit was cost reduction, with significant ROI being made due to the fast implementation of RPA. However, following the survey of more than 500 people from global organisations it has become apparent that this priority has shifted.

Which tool is best for AP automation, RPA, AI or BPM

BPM is brilliant at transformation and exception handling that requires people, RPA is fantastic tool for automation of tasks, brings fast improvements and freeing up people to do more valuable work… And AI is the intelligence embedded in both that ensures maximum value…but which is best for you?

improve negotiation position with ap automation
What makes an automation project a success?

Following the release of the 4th episode of our podcast, this blog discusses what makes an automation project successful and you measure it's success. Gary Feary from Grafton and John Wallace from Documation both give their views.

two women shake hands symbolising partnership
Partners not Customers

When we say partners, we are actually referring to our customers.  Because that’s how we see all our customers, as partners.   We are together, through the good times and the more tricky ones too, helping to achieve project goals together, and once achieved, maintaining the partnership through training and the ongoing support program.

Man rubs his head in frustration
Guilty of Late Payments?

The government has decided to get tough and is leading the way with a new prompt payment initiative that will ensure that all government suppliers and subcontractors get paid on time.  Failure of companies to show that they pay their suppliers promptly could stop them from winning government contracts in future.  But will this influence large businesses to follow suit?

robotic process automation
Robotics, AI and RPA all sound great – but what about me and my job?

Automation has been implemented to take over the repetitive tasks in many large businesses but what about Ai  and machine learning, robotics and RPA?  These buzzwords are banded around like wildfire but what do they mean for the finance team?

ap automation and robots
Will Robots and AI Spell the End of Accounts Payable?

AI and robotics are becoming ever more prevalent in business, over 70% of business leaders said they plan to invest more in the implementation and development of RPA in 2018.

Improving accounts payable through automation
11 Ways To Improve Accounts Payable Process With AP Automation

Wondering if Accounts Payable Automation is for you? Here are 11 different ways that automating the process through AP Automation software can help you.

Blocks with shopping trolley icons on
HMRC, Spotify and the gentle art of persuading retail branches to process invoices on time

The utopia of retail AP automation is of course to process, match & pay every valid invoice with no human intervention. Inevitably though, some invoices will fall short & one of the biggest problems is getting branches to resolve invoice queries promptly.

Transforming business with digital document management

Few organisations nowadays are unaware of what an electronic document management solution is, or of the benefits of implementing EDMS. Read on to see how you can transform your business.

Small towers in various sizes made out of coins
Should I give up or should I just keep chasing payments?

A video parodying Adele’s 2008 hit Chasing Pavements has recently been in the news highlighting the effects late payments have on businesses

Two people shake hands
Customer service – the customer is (mostly) always right

We recently tweeted a link to an article which said that according to new research 44% of customers in the UK are “less tolerant of poor customer service than they were three years ago”.

Laptop with time on screen
Give your AP team more time now summer’s here

We all know the difference a little extra time can make, especially at work. Those precious few minutes can be a chance to answer emails, grab lunch or focus on the things that will save even more time in future. But rather than wait for that ‘free’ moment to arrive, there’s a quicker, faster way to gain more time at work

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