A planned controlled approach to implementation is key to ensuring customer satisfaction. This is achieved by a combination of an experienced project manager and a proven implementation process.

A Project Manager is appointed with full responsibility for the delivery of the system within the agreed timescales and to the agreed standard.

Documation use a proven, structured, fully documented implementation process based on PRINCE 2 methodology. This ensures that each project is delivered on time and to budget.

The key stages of this process are as follows:

• Specification - to ensure that both parties are clear on the exact functional aspects of your business requirements
• System build - to develop the system
• Testing - to carry out full testing in accordance with the defined acceptance criteria
• Installation - to deliver the solution on the customer's site
• Training - to train all the users in the solution, whether they are a basic workflow user or a system administrator.
• Support - Documation's help-desk provide ongoing support via phone, email or fax to ensure your solution meets your requirements on an ongoing basis