Correspondence Management

In any business, dealing with incoming documents, be they paper or electronic, can be complex and time consuming. Determining who needs to see a document is relatively simple if it is addressed to a specific individual, but this is not always the case. Documents often arrive un-addressed or need to be seen by more than one person. With key business documents, it can be vital that they are actioned by the correct person so distribution delays can cause costly problems.

Correspondence Management controls and manages the distribution of incoming and outgoing documents for an organisation. Documents can be captured on entry to an organisation, intelligently routed to the correct individual for action and copied to any colleagues who need to see them for information purposes.

Benefits of Correspondence Management:

• Elimination of paper-based process
• Reduces processing delays
• Removal of manual distribution and subsequent delays
• No requirement to copy and send paper
• No physical movement of paper
• Mandatory routing ensures every document is distributed
• Exact ownership of each document as only one individual receives a document for action
• Flexibility of solution allows staff to adjust which documents they wish to see at any time
• Ensures your exact business rules are matched