Software Support Package from Documation

Documation's comprehensive support package is offered to all our customers. If any issues should arise with your solution you can contact our dedicated Help-Desk team.

We take ownership of every problem, however big or small, right through to resolution. The
Help-Desk team are committed to the reliable running of your software.

One of Documation’s strengths is that our sales, development, project management and support teams all work together under one roof. This means that communication between the people that sold you your solution, the people that build your solution and the people manage and support your solution is open, fast and effective. Any issues that should arise are resolved quickly and efficiently.

The standard support package includes access to the telephone Help-Desk, remote diagnostics and regular email updates.

Remote Access

Documation's Help-Desk is committed to resolving support queries as quickly as possible, and on-line access to customer systems is an important part of this. The Help-Desk offers a variety of remote diagnostics tools.